Salesforce Certified AI Associate : CRM and AI

Salesforce Certified AI Associate : CRM and AI

Salesforce has recently introduced a new certification exam called the Salesforce Certified AI Associate. This exam is centered around the core principles and functionalities of artificial intelligence (AI) and data within the context of customer relationship management (CRM). It is tailored for individuals from diverse backgrounds, including business leaders and professionals with some level of AI knowledge. In this article, we will discuss strategies to successfully achieve certification in the AI Associate Credentialing Exam.

Who Represents the AI Associate?

Candidates aiming to become Salesforce Certified AI Associates should possess a foundational understanding of Salesforce and be proficient in navigating its platform. The AI Associate exam is open to individuals of all backgrounds who wish to showcase their expertise in fundamental AI concepts, including predictive analytics, machine learning, natural language processing (NLP), and computer vision. It is essential to be familiar with Salesforce's established AI principles and be capable of engaging in meaningful conversations with stakeholders regarding the practical applications of AI.

About The AI Associate Certification

Continue reading for information about the AI Certified Associate exam.

Exam Format: Consists of 40 multiple-choice and multiple-select questions.

Time Limit: You will have 70 minutes to complete the exam.

Passing Score: A minimum score of 65% is required to pass.

Registration Cost: The registration fee is USD 75, plus any applicable taxes as mandated by local regulations.

Retake Policy: There is no charge for retaking the exam.

Prerequisites: There are no specific prerequisites for this exam.

How To Pass Certified AI Associate

Here is a compilation of the subjects covered in the Certified AI Associate exam:

  1. Commence Your Journey into Artificial Intelligence.

  2. Comprehensive Exam Guide for Salesforce Certified AI Associate.

  3. Ready Yourself for Attaining the Salesforce Certified AI Associate Credential.

  4. Certification Preparation for Salesforce AI Associate.

  5. Trailmix for Salesforce AI Associate Certification.

Outline of the Examination

Here is a breakdown of the AI Certified Associate exam topics with rephrased descriptions:

AI Fundamentals (17%):

  • Understand the fundamental principles and use cases of AI within the Salesforce ecosystem.

  • Differentiate between various types of AI and their respective capabilities.

AI Capabilities in CRM (8%):

  • Recognize AI capabilities specifically tailored for Customer Relationship Management (CRM).

  • Explain the advantages of integrating AI into CRM systems.

Ethical Considerations of AI (39%):

  • Explain the ethical dilemmas associated with AI, such as human bias in machine learning and issues related to transparency.

  • Apply Salesforce's established Trusted AI Principles to hypothetical scenarios.

Data for AI (36%):

  • Highlight the significance of data quality in AI applications.

  • Define the components and elements that contribute to data quality.

  • Conclusion

    Wishing you the best of luck for your upcoming associate exam! We'll return shortly with further details to help you prepare. Here is a list of all Salesforce exams.